Beyond the First Visit: Driving Long-Term Retention and Patient Loyalty | Kisaco Research

In a market where acquisition costs are rising and patient expectations are evolving, the real battleground for DSOs is no longer just getting patients in the door; it’s keeping them. This session will showcase how leading DSOs are driving higher reappointment rates, stronger recall cycles, and consistent experiences, turning one-time visits into long-term patient relationships. 

  • Predict churn and act before it happens  

  • Automate smart reactivations using treatment history and patient preferences  

  • Training clinical and front office teams to “own the relationship,” not just the transaction   

Session Topics: 
Patient Journey
Speaker(s): 

Author:

Eduardo Levantman

Chief Operations Officer
Lone Peak Dental Group

Eduardo Levantman

Chief Operations Officer
Lone Peak Dental Group

Author:

Dr Hisham Barakat

Chief Clinical Officer
Guardian Dentistry Partners

Dr Hisham Barakat

Chief Clinical Officer
Guardian Dentistry Partners
Time: 
2:10 – 2:50 pm
Session Type: 
General Session (Presentation)
Force Inline Description: 
0